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How can we help?

Browse our help centre for answers to any queries you may have.

General
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Housing advice & guidance
Buying properties
Selling properties
Renting properties
Company
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Students
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General

We offer residential and commercial property services including; help with buying, selling and renting. We also offer landlord services to manage investment portfolios with tax planning, property furnishing and more.

Other services include student lettings and student accommodation.

If you’re looking to purchase a property, you can browse all available listings on our website. Simply visit the “Buy” section on our website, under “Residential” and you’ll have access to search functionality to find the property of your dreams.

You can also give us a call, drop us an email or pop down into any one of our offices and a friendly member of our team will be more than happy to take you through the next steps.

At Victorstone, we sell property fast and in most cases, for more than their market value.

You can also give us a call, drop us an email or pop down into any one of our offices and a friendly member of our team will be more than happy to take you through the next steps.

If you’re looking to rent a property, you can browse all available listings on our website. Simply visit the “Rent” section on our website, under “Residential” and you’ll have access to search functionality to find the property of your dreams.

You can also give us a call, drop us an email or pop down into any one of our offices and a friendly member of our team will be more than happy to take you through the next steps.

You can view our Privacy Policy by clicking here.

You can view our Terms and Conditions by clicking here.

You can view our Privacy Policy by clicking here.

You can view our Terms and Conditions by clicking here.

You can view our full Lettings Terms and Conditions by clicking here.

You can view our full Estate Agency Agreement by clicking here.

VSG International Limited T/A Victorstone International is a member of UKALA.

To view our certificate please click here.

When you rent a property, your landlord may well need to come in from time to time to carry out repairs or routine inspections.

If your landlord wants to inspect the property, they should give you notice and arrange a time with you first. As a general rule, they should give you at least 24 hours’ notice unless it’s an emergency (though check your tenancy agreement, as the amount of notice they require may be stated in it).

If your landlord or letting agent comes in without asking you, you do have the right to ask them to stop. If they continue to enter without permission, this could be considered harassment and is a criminal offence. See the Shelter website for more information or to get advice.

Under the law in England and Wales, if you have an assured shorthold tenancy (the most common type of private tenancy agreement) that started on or after 6 April 2007, your landlord must put your deposit in a Government-backed protection scheme within 30 days of getting it. If they don’t, a court can order them to pay you a penalty of one to three times the deposit (though this is rare).

An approved tenancy deposit protection scheme will ensure your deposit is returned to you, provided you have met the terms of your tenancy agreement, you have paid your rent and bills, and you have not caused any damage to the property. If you agree with your landlord on how much deposit you’ll get back, it has to be returned to you within 10 days of the tenancy ending.

If you find your deposit was eligible for the scheme so should have been protected, but your landlord has not placed it into an appropriate protection scheme, you can apply to a county court. The court can order your deposit to be repaid, or paid into an official tenancy deposit protection scheme. It may also order the landlord to pay you up to three times the deposit’s value. See Gov.ukNIDirect or the Scottish Government website for more information on deposit protection services in the devolved nations.

Yes – and you need to be aware of this before you sign agreements with any other parties.

Credit scoring is a system used by lenders to check how financially attractive you are to them, using your past actions to predict your future behaviour. If you are financially linked to someone through any financial product, such as a loan, it can have an impact on your own credit rating. Even having a joint bills account with flat sharers can mean you are co-scored.

Technically, joint utility bills could be reported on credit files, but the current practice is not to do so. However, if there are two (or more) names on a utility bill, and there’s a default, it’s likely to be reported on both or all credit records. If there’s no default or other problems, most utility companies don’t report this.

If you move out from flatmates who you had joint finances with, once the accounts are separated or no longer active, always write to the credit reference agencies and ask for a notice of ‘disassociation’ to make sure your flatmates’ credit history doesn’t affect yours in future.

Yes – you have a right to switch suppliers, even if you’re renting. And in some cases, you may lose money by sticking with the previous tenant’s gas or electricity supplier.

Those on energy providers’ standard tariffs can save up to £300 a year by switching. It’s often possible to do this even if you’re renting, as you don’t need to own the property to sign up for a different provider. You’re free to switch providing you pay the energy company directly, and your landlord doesn’t do this on your behalf.

You should check your tenancy agreement to see if there are any terms in there that relate to finding a new energy supplier. However, even if your contract bans switching, Britain’s energy regulator Ofgem’s guidance states that: “If a tenant is directly responsible for paying the gas and/or electricity bills, they have the right to choose their own energy supplier and the landlord or letting agent should not unreasonably prevent this.” See the Ofgem website for more information.

So, if your tenancy agreement says you can’t switch, it may still be possible to challenge it. Firstly, discuss the situation with your landlord. If they refuse to let you move, be sure to tell them that preventing a tenant from changing energy suppliers may be viewed as an unfair term in a tenancy agreement. From here, you can get in touch with Citizens Advice for more information.

You can still switch your supplier to save money if you rent a property, providing you pay the energy company directly. Check your tenancy agreement – if it says you can’t switch, seek advice.

If you want to change the meter itself – for example, by changing a prepaid to a credit meter – then it’s best to get written permission from your landlord first. This is because it could be seen as changing the property from its original condition unless you arrange to change the meter back at the end of the tenancy. The supplier may charge to do this, so check first.

If you’ve got an unfurnished or part-furnished rental, look at sites such as Freecycle and Freegle. Hundreds of top-quality items are available here every day, for free. Instead of dumping goods or selling them, people offer them to their local communities. The environment benefits as unwanted items aren’t flung into landfills, and you can take advantage of much lower prices on your everyday basics, from sofas and beds to TVs, fridges and other kitchen gadgets.

You’ve paid the deposit for your rental accommodation in good faith that you’ll get it back. But in some circumstances, your landlord may choose to withhold some or all of this initial payment. Here’s how to make sure you get your money back without any arguments or delays.

Dig this out and give it another read. Does it say the carpets need to be deep cleaned, or that all picture hooks need to be removed and filled in? If so, make sure you meet these requirements before you move out.

Covering up a hole in the wall with a picture may seem like a great idea at the time but leaving it like this when you move out is practically asking for your deposit to be docked. If you have been responsible to damage to the property, make good before the final inspection – even if it costs you cash.

Check the inventory thoroughly to make sure everything’s as it should be. As above, if something is missing or broken, be sure to replace or fix it as needed.

These images could be useful evidence later if a dispute arises over your deposit.

Get a scrupulous friend or family member to check the place over to check if there’s nothing you’ve missed and make sure you remove all rubbish before you hand over the keys.

In some cases, it will be enough to deep clean the place yourself. But if your tenancy agreement states you must get the property professionally cleaned, you may have to provide receipts to prove you’ve done it. Whether this may be deemed an unfair contract term is a grey area.

Deciding on somewhere to live is stressful enough. You shouldn’t have to spend hours liaising with different estate agencies. Register with us and one of our property consultants will notify you straightaway of any opportunities that suit your requirements and your budget.

Finding the right property takes time. Time you may struggle to find. That’s why we offer viewings between the hours of 9am and 9pm, Monday to Saturday, with some showings also available on Sundays.

As soon as you’re signed up with us, you will be designated an agent who is well equipped with market knowledge, and expertise in sourcing, acquring, buying and selling property.

They’ll be with you every step of the way – even during viewings. Your agent will meet you at one of our offices and drive you to each location, so you won’t need to worry about parking or navigating public transport.

Yes, we do! Our consultants have access to exclusive opportunities in prime locations in London, the UK, and internationally. Register with us for information on privately sold and in-development properties.

Sign up for our Heads Up property alerts and get fast access to new homes for sale in your preferred location(s). Complete your profile and tell us what you’re looking for. Our system will match these criteria against our database, and you’ll only be invited to view properties that meet your precise needs – often ahead of the rest of the market.

Sign up for alerts

We pride ourselves on being able to sell property fast and for the asking price, or in some cases get even more for it. Our excellent understanding of the UK property market allows us to move at a quicker pace than other estate agents.

Once your property is registered, we will carry out an accurate appraisal. We’ll take your individual requirements into consideration and reach a figure that reflects the true value of your asset.

We’ll then move onto valuations and showcasing your property to then entertaining qualified buyers.

Once your property is registered, we will carry out an accurate appraisal. We’ll take your individual requirements into consideration and reach a figure that reflects the true value of your asset.

We even have a instant valuation tool which you can use by clicking here.

As soon as you’re signed up with us, you will be designated an agent who is well equipped with market knowledge, and expertise in sourcing, acquring, buying and selling property.

They’ll be with you every step of the way – from the moment your property is valued to the day the sale is complete.

Yes, we can! Our consultants sell exclusive opportunities in prime locations in London, the UK, and internationally. Register with us for information on privately sold and in-development properties.

Sign up for our Heads Up property alerts and get fast access to new homes for sale in your preferred location(s). Complete your profile and tell us what you’re looking for. Our system will match these criteria against our database, and you’ll only be invited to view properties that meet your precise needs – often ahead of the rest of the market.

Sign up for alerts

We make renting property easy, helping you find your next home. Benefit from our knowledge of London’s rental market, proven track record and experience in helping tenants just like yourself.

There are plenty of reasons why you might want to find somewhere else to live. Our team will use their impressive knowledge of London’s rental market to find you a new home that ticks all your boxes – and then some.

At Victorstone, we do everything we can to ensure your experience of renting your property with us is simple and hassle-free. In fact, 80% of our processes are automated, ensuring a seamless end-to-end solution from your initial payment to the moment you hand over your keys at the end of your tenancy.

Service features include:

  • Live chat function with our agents during office hours
  • Automated compliance checks
  • E-signing of documents
  • Automated referencing via our third party provider, Homelet
  • Easy maintenance management thanks to our integration with Fixflo, which you can use to report faults; upload images, model appliance numbers and other assets; and access free online guides to help you make the most of your time at the property
  • Automated statements and payments
  • Automatically registered utilities

We have access to some of the best rental opportunities in London (and further afeild, too). We’ll gather info and suggestions and bring them to you.

For more information, please give us a call, drop us an email or pop down to any of our offices and a friendly member of the team will take you through the next steps.

Your agent will meet you at one of our offices and drive you to each location. At whatever time and day works for you. We offer viewings between the hours of 9am and 9pm, Monday to Saturday, with some showings also available on Sundays.

Sign up for our Heads Up property alerts and get fast access to new homes for sale in your preferred location(s). Complete your profile and tell us what you’re looking for. Our system will match these criteria against our database, and you’ll only be invited to view properties that meet your precise needs – often ahead of the rest of the market.

Sign up for alerts

Our training programmes are extremely thorough, and always tailored to suit the unique requirements of the individuals who join us.

What really sets our team learning initiatives apart from the rest, however, is the nurturing and mentorship they receive from our directors, company founders, and senior managers.

We ensure everyone gets a chance to shine at Victorstone regardless of their gender, race, age, beliefs or preferences.

You can view our full policy by clicking here.

Our teams often get involved in local, national and international charity initiatives to raise money for important causes and provide time and practical support to the communities that need it the most. We are proud of our partnerships with a variety of foundations and are always willing to look at new opportunities wherever we can.

We’ve supported many charities over the years including; Agent’s Giving, Children with Cancer, Great Ormond Street Hospital & Scope.

The team at Victorstone have been recognised by a number of prestigious awards which are testament to the quality, innovation and service we provide.

You can view our Awards page by clicking here.

You can call us, drop us an email or pop into our offices.

For more details, please click here.

We have a dedicated Careers section on our website, where you can find more information, meet the team and apply for roles at Victorstone.

Click here to visit the Careers page.

Yes, we do! Over the years, we have coordinated many placements for younger people – including those who are based internationally and wish to live, learn and work in the UK as part of their training.

When you join us under one of our youth schemes, you will typically spend four months shadowing and supporting our staff. You will also have the opportunity to provide us with your perspective on the state of the industry, and your feedback on what we could be doing better. In the past, the ideas supplied by our youth team members have helped to shape the quality of our services and the future of the company, so getting this kind of feedback is extremely important to us.

You can find more information by clicking here.

We have accommodated many placements from international schools, and have strong partnerships with Normandie Business School and INSEEC Business School, to name just two of our referring colleges.

Individuals taking part in these placements have undertaken a range of positions within the company, having assisted our accounts, sales, marketing and content management departments. Victorstone alumni to date have gone on to work for the likes of KPMG, L’Oreal and The Body Shop. Click for more details on our past placements, and the feedback we have received from participants.

You can find more information by clicking here.

We have a diverse team of hard-working, focus-minded individuals who have a wealth of experience in property. Everything from market knowledge to sourcing, acquring and selling property, and everything in between.

To meet the team, please click here.

As an approved agent with the University of London Housing Services, Victorstone is a trusted source for students looking for accommodation in the capital.

Finding somewhere to live isn’t difficult. The city is full of high quality student homes and short-term lets, many of which are within easy commuting distance of the major campuses. If you do need help finding the right accommodation, you can rely on the student lettings experts here at Victorstone to present you with a list of viable options, assist you with negotiating suitable terms, and help you manage your move. The only thing you’ll need to decide is where you want to be based.

To view more information, please click here.

We work in conjunction with many of the city’s major universities including:

  • University of London
  • University College London
  • King’s College London
  • Imperial College London
  • University of the Arts London

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.

We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter)

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
    If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain

How can we help?

Browse our help centre for answers to any queries you may have.

We offer residential and commercial property services including; help with buying, selling and renting. We also offer landlord services to manage investment portfolios with tax planning, property furnishing and more.

Other services include student lettings and student accommodation.

If you’re looking to purchase a property, you can browse all available listings on our website. Simply visit the “Buy” section on our website, under “Residential” and you’ll have access to search functionality to find the property of your dreams.

You can also give us a call, drop us an email or pop down into any one of our offices and a friendly member of our team will be more than happy to take you through the next steps.

At Victorstone, we sell property fast and in most cases, for more than their market value.

You can also give us a call, drop us an email or pop down into any one of our offices and a friendly member of our team will be more than happy to take you through the next steps.

If you’re looking to rent a property, you can browse all available listings on our website. Simply visit the “Rent” section on our website, under “Residential” and you’ll have access to search functionality to find the property of your dreams.

You can also give us a call, drop us an email or pop down into any one of our offices and a friendly member of our team will be more than happy to take you through the next steps.

You can view our Privacy Policy by clicking here.

You can view our Terms and Conditions by clicking here.

You can view our Privacy Policy by clicking here.

You can view our Terms and Conditions by clicking here.

You can view our full Lettings Terms and Conditions by clicking here.

You can view our full Estate Agency Agreement by clicking here.

VSG International Limited T/A Victorstone International is a member of UKALA.

To view our certificate please click here.

When you rent a property, your landlord may well need to come in from time to time to carry out repairs or routine inspections.

If your landlord wants to inspect the property, they should give you notice and arrange a time with you first. As a general rule, they should give you at least 24 hours’ notice unless it’s an emergency (though check your tenancy agreement, as the amount of notice they require may be stated in it).

If your landlord or letting agent comes in without asking you, you do have the right to ask them to stop. If they continue to enter without permission, this could be considered harassment and is a criminal offence. See the Shelter website for more information or to get advice.

Under the law in England and Wales, if you have an assured shorthold tenancy (the most common type of private tenancy agreement) that started on or after 6 April 2007, your landlord must put your deposit in a Government-backed protection scheme within 30 days of getting it. If they don’t, a court can order them to pay you a penalty of one to three times the deposit (though this is rare).

An approved tenancy deposit protection scheme will ensure your deposit is returned to you, provided you have met the terms of your tenancy agreement, you have paid your rent and bills, and you have not caused any damage to the property. If you agree with your landlord on how much deposit you’ll get back, it has to be returned to you within 10 days of the tenancy ending.

If you find your deposit was eligible for the scheme so should have been protected, but your landlord has not placed it into an appropriate protection scheme, you can apply to a county court. The court can order your deposit to be repaid, or paid into an official tenancy deposit protection scheme. It may also order the landlord to pay you up to three times the deposit’s value. See Gov.ukNIDirect or the Scottish Government website for more information on deposit protection services in the devolved nations.

Yes – and you need to be aware of this before you sign agreements with any other parties.

Credit scoring is a system used by lenders to check how financially attractive you are to them, using your past actions to predict your future behaviour. If you are financially linked to someone through any financial product, such as a loan, it can have an impact on your own credit rating. Even having a joint bills account with flat sharers can mean you are co-scored.

Technically, joint utility bills could be reported on credit files, but the current practice is not to do so. However, if there are two (or more) names on a utility bill, and there’s a default, it’s likely to be reported on both or all credit records. If there’s no default or other problems, most utility companies don’t report this.

If you move out from flatmates who you had joint finances with, once the accounts are separated or no longer active, always write to the credit reference agencies and ask for a notice of ‘disassociation’ to make sure your flatmates’ credit history doesn’t affect yours in future.

Yes – you have a right to switch suppliers, even if you’re renting. And in some cases, you may lose money by sticking with the previous tenant’s gas or electricity supplier.

Those on energy providers’ standard tariffs can save up to £300 a year by switching. It’s often possible to do this even if you’re renting, as you don’t need to own the property to sign up for a different provider. You’re free to switch providing you pay the energy company directly, and your landlord doesn’t do this on your behalf.

You should check your tenancy agreement to see if there are any terms in there that relate to finding a new energy supplier. However, even if your contract bans switching, Britain’s energy regulator Ofgem’s guidance states that: “If a tenant is directly responsible for paying the gas and/or electricity bills, they have the right to choose their own energy supplier and the landlord or letting agent should not unreasonably prevent this.” See the Ofgem website for more information.

So, if your tenancy agreement says you can’t switch, it may still be possible to challenge it. Firstly, discuss the situation with your landlord. If they refuse to let you move, be sure to tell them that preventing a tenant from changing energy suppliers may be viewed as an unfair term in a tenancy agreement. From here, you can get in touch with Citizens Advice for more information.

You can still switch your supplier to save money if you rent a property, providing you pay the energy company directly. Check your tenancy agreement – if it says you can’t switch, seek advice.

If you want to change the meter itself – for example, by changing a prepaid to a credit meter – then it’s best to get written permission from your landlord first. This is because it could be seen as changing the property from its original condition unless you arrange to change the meter back at the end of the tenancy. The supplier may charge to do this, so check first.

If you’ve got an unfurnished or part-furnished rental, look at sites such as Freecycle and Freegle. Hundreds of top-quality items are available here every day, for free. Instead of dumping goods or selling them, people offer them to their local communities. The environment benefits as unwanted items aren’t flung into landfills, and you can take advantage of much lower prices on your everyday basics, from sofas and beds to TVs, fridges and other kitchen gadgets.

You’ve paid the deposit for your rental accommodation in good faith that you’ll get it back. But in some circumstances, your landlord may choose to withhold some or all of this initial payment. Here’s how to make sure you get your money back without any arguments or delays.

Dig this out and give it another read. Does it say the carpets need to be deep cleaned, or that all picture hooks need to be removed and filled in? If so, make sure you meet these requirements before you move out.

Covering up a hole in the wall with a picture may seem like a great idea at the time but leaving it like this when you move out is practically asking for your deposit to be docked. If you have been responsible to damage to the property, make good before the final inspection – even if it costs you cash.

Check the inventory thoroughly to make sure everything’s as it should be. As above, if something is missing or broken, be sure to replace or fix it as needed.

These images could be useful evidence later if a dispute arises over your deposit.

Get a scrupulous friend or family member to check the place over to check if there’s nothing you’ve missed and make sure you remove all rubbish before you hand over the keys.

In some cases, it will be enough to deep clean the place yourself. But if your tenancy agreement states you must get the property professionally cleaned, you may have to provide receipts to prove you’ve done it. Whether this may be deemed an unfair contract term is a grey area.

Deciding on somewhere to live is stressful enough. You shouldn’t have to spend hours liaising with different estate agencies. Register with us and one of our property consultants will notify you straightaway of any opportunities that suit your requirements and your budget.

Finding the right property takes time. Time you may struggle to find. That’s why we offer viewings between the hours of 9am and 9pm, Monday to Saturday, with some showings also available on Sundays.

As soon as you’re signed up with us, you will be designated an agent who is well equipped with market knowledge, and expertise in sourcing, acquring, buying and selling property.

They’ll be with you every step of the way – even during viewings. Your agent will meet you at one of our offices and drive you to each location, so you won’t need to worry about parking or navigating public transport.

Yes, we do! Our consultants have access to exclusive opportunities in prime locations in London, the UK, and internationally. Register with us for information on privately sold and in-development properties.

Sign up for our Heads Up property alerts and get fast access to new homes for sale in your preferred location(s). Complete your profile and tell us what you’re looking for. Our system will match these criteria against our database, and you’ll only be invited to view properties that meet your precise needs – often ahead of the rest of the market.

Sign up for alerts

We pride ourselves on being able to sell property fast and for the asking price, or in some cases get even more for it. Our excellent understanding of the UK property market allows us to move at a quicker pace than other estate agents.

Once your property is registered, we will carry out an accurate appraisal. We’ll take your individual requirements into consideration and reach a figure that reflects the true value of your asset.

We’ll then move onto valuations and showcasing your property to then entertaining qualified buyers.

Once your property is registered, we will carry out an accurate appraisal. We’ll take your individual requirements into consideration and reach a figure that reflects the true value of your asset.

We even have a instant valuation tool which you can use by clicking here.

As soon as you’re signed up with us, you will be designated an agent who is well equipped with market knowledge, and expertise in sourcing, acquring, buying and selling property.

They’ll be with you every step of the way – from the moment your property is valued to the day the sale is complete.

Yes, we can! Our consultants sell exclusive opportunities in prime locations in London, the UK, and internationally. Register with us for information on privately sold and in-development properties.

Sign up for our Heads Up property alerts and get fast access to new homes for sale in your preferred location(s). Complete your profile and tell us what you’re looking for. Our system will match these criteria against our database, and you’ll only be invited to view properties that meet your precise needs – often ahead of the rest of the market.

Sign up for alerts

We make renting property easy, helping you find your next home. Benefit from our knowledge of London’s rental market, proven track record and experience in helping tenants just like yourself.

There are plenty of reasons why you might want to find somewhere else to live. Our team will use their impressive knowledge of London’s rental market to find you a new home that ticks all your boxes – and then some.

At Victorstone, we do everything we can to ensure your experience of renting your property with us is simple and hassle-free. In fact, 80% of our processes are automated, ensuring a seamless end-to-end solution from your initial payment to the moment you hand over your keys at the end of your tenancy.

Service features include:

  • Live chat function with our agents during office hours
  • Automated compliance checks
  • E-signing of documents
  • Automated referencing via our third party provider, Homelet
  • Easy maintenance management thanks to our integration with Fixflo, which you can use to report faults; upload images, model appliance numbers and other assets; and access free online guides to help you make the most of your time at the property
  • Automated statements and payments
  • Automatically registered utilities

We have access to some of the best rental opportunities in London (and further afeild, too). We’ll gather info and suggestions and bring them to you.

For more information, please give us a call, drop us an email or pop down to any of our offices and a friendly member of the team will take you through the next steps.

Your agent will meet you at one of our offices and drive you to each location. At whatever time and day works for you. We offer viewings between the hours of 9am and 9pm, Monday to Saturday, with some showings also available on Sundays.

Sign up for our Heads Up property alerts and get fast access to new homes for sale in your preferred location(s). Complete your profile and tell us what you’re looking for. Our system will match these criteria against our database, and you’ll only be invited to view properties that meet your precise needs – often ahead of the rest of the market.

Sign up for alerts

Our training programmes are extremely thorough, and always tailored to suit the unique requirements of the individuals who join us.

What really sets our team learning initiatives apart from the rest, however, is the nurturing and mentorship they receive from our directors, company founders, and senior managers.

We ensure everyone gets a chance to shine at Victorstone regardless of their gender, race, age, beliefs or preferences.

You can view our full policy by clicking here.

Our teams often get involved in local, national and international charity initiatives to raise money for important causes and provide time and practical support to the communities that need it the most. We are proud of our partnerships with a variety of foundations and are always willing to look at new opportunities wherever we can.

We’ve supported many charities over the years including; Agent’s Giving, Children with Cancer, Great Ormond Street Hospital & Scope.

The team at Victorstone have been recognised by a number of prestigious awards which are testament to the quality, innovation and service we provide.

You can view our Awards page by clicking here.

You can call us, drop us an email or pop into our offices.

For more details, please click here.

We have a dedicated Careers section on our website, where you can find more information, meet the team and apply for roles at Victorstone.

Click here to visit the Careers page.

Yes, we do! Over the years, we have coordinated many placements for younger people – including those who are based internationally and wish to live, learn and work in the UK as part of their training.

When you join us under one of our youth schemes, you will typically spend four months shadowing and supporting our staff. You will also have the opportunity to provide us with your perspective on the state of the industry, and your feedback on what we could be doing better. In the past, the ideas supplied by our youth team members have helped to shape the quality of our services and the future of the company, so getting this kind of feedback is extremely important to us.

You can find more information by clicking here.

We have accommodated many placements from international schools, and have strong partnerships with Normandie Business School and INSEEC Business School, to name just two of our referring colleges.

Individuals taking part in these placements have undertaken a range of positions within the company, having assisted our accounts, sales, marketing and content management departments. Victorstone alumni to date have gone on to work for the likes of KPMG, L’Oreal and The Body Shop. Click for more details on our past placements, and the feedback we have received from participants.

You can find more information by clicking here.

We have a diverse team of hard-working, focus-minded individuals who have a wealth of experience in property. Everything from market knowledge to sourcing, acquring and selling property, and everything in between.

To meet the team, please click here.

As an approved agent with the University of London Housing Services, Victorstone is a trusted source for students looking for accommodation in the capital.

Finding somewhere to live isn’t difficult. The city is full of high quality student homes and short-term lets, many of which are within easy commuting distance of the major campuses. If you do need help finding the right accommodation, you can rely on the student lettings experts here at Victorstone to present you with a list of viable options, assist you with negotiating suitable terms, and help you manage your move. The only thing you’ll need to decide is where you want to be based.

To view more information, please click here.

We work in conjunction with many of the city’s major universities including:

  • University of London
  • University College London
  • King’s College London
  • Imperial College London
  • University of the Arts London

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.

We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter)

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
    If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain

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