Fees | Victorstone

To keep things simple, we’ve broken our landlord services down into straightforward packages to reflect varying levels of involvement in your investment.

And when it comes to sales, we charge a simple flat fee, regardless of the property’s price or the complexity of the case.

Landlord packages

Lettings service

10%

Simple lettings package.

Comprehensive marketing

Professional photography

Source suitable tenants

Accompanied viewings

Checking & providing tenants IDs

Preparation tenancy agreement

Negotiating renewals on tenancies

Deposit protection service

Rent collection service

My Area login 24/7

Obtaining tenant references & identity verification

Right to rent checks

Transfer of utilities

Essential managed

16%

Our most comprehensive package.

Includes all lettings service +

Qualified property management team

Dedicated personal property manager

Arranging and dealing with repairs

6 monthly property inspections

Out of hours 24hrs emergency service

Keyholding service

Arranging payment of outgoings

Access to specialist legal advice

Managing the check-out process

Deposit claim negotiation, compilation & submission

Advice and support with severe arrears cases

Proactive credit control

Arranging Pre-tenancy works

Property inspections

Local authority License application support*

RICS Compliant Floorplans

Premium managed

20%

Our most premium package.

Premium Managed Fee 20% Plus VAT (24% including VAT)

Includes lettings service and essential managed +

Inclusive accompanied check-in service

Inclusive full inventory with photographic content

Inclusive EPC

Inclusive NRL tax return (Non-UK Landlords)

Inclusive property visits (when required)

Inclusive annual gas safety check

Inclusive PAT test

Inclusive section 21/8 notices

Inclusive management report if vacant

Inclusive of furnishing arrangement

Local authority License arrangement & project management*

Vendor fees

Sales fee

2.5% + VAT

Simple flat fee regardless of property price.

Professional photography

3D/Virtual Tours

RICS Compliant Floorplans

Targeted email alerts

Targeted Facebook advertising

Accompanied viewings

Buyer qualification

Buyer identity verification

Single point of contact at Victorstone from valuation to completion

Landlord Fee Schedule

This schedule sets out the letting and property management fees for VSG Global Limited trading as Victorstone (Company Number: 13538466, Registered Office: 213 City Road, London, EC1V 1JN). All fees are shown inclusive of VAT at 20% and are reconciled with our Lettings Terms and Conditions.

1. Core Letting & Management Packages

Service Level	Commission Rate (Inclusive of VAT)	Minimum Fee (Inclusive of VAT)	Calculation Basis & Key Terms
Let Only Service	12% inc. VAT (10% + VAT)	£3,000 inc. VAT (£2,500 + VAT)	Calculated as 12% inc. VAT of the total agreed rental value for the tenancy term, subject to the £3,000 inc. VAT minimum fee and a maximum commission period of three (3) years from the original tenancy commencement date for the same continuing occupation.
Managed Service	19.2% inc. VAT (16% + VAT)	£4,200 inc. VAT (£3,500 + VAT)	Calculated as 19.2% inc. VAT of the total agreed rental value for the tenancy term, subject to the £4,200 inc. VAT minimum fee and a maximum commission period of three (3) years from the original tenancy commencement date for the same continuing occupation. Subject to a minimum 12-month management appointment and at least 3 months’ written notice to terminate (this is a management appointment term and not a minimum tenancy term imposed on tenants).

Calculation Basis for Percentage Fees, Renewals & Credit Notes

How Percentage Fees Are Calculated: Percentage fees are calculated on the eventual total rental value agreed for the tenancy term. Worked Example: On a 12-month tenancy at £2,500 per calendar month (£30,000 total annual rent), the Let Only fee at 12% inc. VAT is £3,600 inc. VAT, and the Managed Service fee at 19.2% inc. VAT is £5,760 inc. VAT. Where the percentage calculation is lower than the minimum fee, the applicable minimum fee (£3,000 inc. VAT for Let Only; £4,200 inc. VAT for Management) applies.
Maximum Commission Period (3-Year Cap): Where the original tenant(s) introduced by Victorstone remain in occupation (whether under a renewal, extension, or periodic continuation), commission is payable up to a maximum period of three (3) years from the original tenancy commencement date for the same continuing occupation. No further letting, renewal, or management commission is charged after that three-year period.
Credit Notes & Minimum-Fee Restrictions: Where a tenancy terminates early under an agreed break clause, any eligible pro-rata commission adjustment is issued strictly as a credit note valid for 12 months. The minimum fees (£3,000 inc. VAT for Let Only; £4,200 inc. VAT for Management) apply when calculating and redeeming credit notes. Unused balances retain their original 12-month expiry date.
Changes to Fees: Fee changes require express written agreement. Any proposed increase to ongoing charges requires at least 30 days’ written notice and cannot apply retrospectively.

2. Services Covered

Service Feature	Let Only Service (12% inc. VAT)	Managed Service (19.2% inc. VAT)
Rental valuation, marketing & portal advertising	Included	Included
Accompanied viewings & offer negotiation	Included	Included
Tenant referencing & initial Right to Rent check	Included	Included
Preparation of initial Tenancy Agreement	Included	Included
Collection of initial rent & security deposit	Included	Included
Arrangement of Check-In Inventory, Schedule of Condition & Check-Out	Optional (see additional tariff)	Included
Ongoing monthly rent collection & monthly statements	Not included	Included
Follow-up Right to Rent checks during tenancy	Landlord responsibility	Included
Routine repairs & maintenance coordination (within agreed float/authority)	Not included	Included
Periodic visual property visits & written reports	Optional (£120 inc. VAT per visit)	Included
Utility supplier changeover notifications	Not included	Included
Responding to Tenancy Deposit Scheme (TDS) disputes	Optional (£240 inc. VAT)	Included

3. Additional Landlord Services & Charges (Inclusive of VAT)

[Staging Note: Additional tariff charges below are reconciled with Clause 4 of the Lettings Terms and remain subject to final confirmation by Victorstone prior to publication.]

Service / Compliance Item	Charge (Inclusive of VAT)
Energy Performance Certificate (EPC)	£144.00 inc. VAT
Gas Safety Certificate	£156.00 inc. VAT
Legionella Safety Certificate / Risk Assessment	£150.00 inc. VAT
Electrical Safety Certificate (EICR)	From £232.00 inc. VAT
Smoke Alarms and Carbon Monoxide (CO) Alarms	£70.00 inc. VAT
Professional Cleaning	From £195.00 inc. VAT
Full Inventory with Photo Content (0–3 bedrooms) (Let Only)	£225.00 inc. VAT
Full Inventory with Photo Content (4+ bedrooms) (Let Only)	£290.00 inc. VAT
Checking Out of Tenant (Let Only)	£150.00 inc. VAT
Responding on Landlord’s behalf to TDS Dispute (Let Only)	£240.00 inc. VAT
Protecting Deposit where Landlord fails to provide protection certificate before deadline	£60.00 inc. VAT
Service of Notice (Let Only)	£80.00 inc. VAT
Quarterly Property Inspections per visit (Let Only)	£120.00 inc. VAT
Key Cutting Charge (plus net cost of keys)	£50.00 inc. VAT
Non-Managed Administration Charge for Additional Services	£400.00 inc. VAT
Pre-Tenancy Moving-In Service (Furniture & Repairs)	£400.00 inc. VAT + 10% of net contractor/supplier cost
Waiting at Properties for Contractors (per hour)	£60.00 inc. VAT
Ad-Hoc Visits (up to 2 hours)	£100.00 inc. VAT
Void Property Inspections by Staff with Accompanying Report	£100.00 inc. VAT
Void Period Management (days 8 to 31, up to 6% monthly)	£180.00 inc. VAT
HMO Licence Application Submission	£720.00 inc. VAT
Arranging and/or Witnessing Completion of Subletting Deeds or Equivalent	£300.00 inc. VAT
Court Preparation and Attendance Charge (per hour)	£125.00 inc. VAT
Submission of Non-Resident Landlord (NRL) Returns to HMRC & NRL6 Certificate	£540.00 inc. VAT annually
Withdrawal Fee Prior to Tenant Identification	£300.00 inc. VAT (£250.00 + VAT)
Cancellation Within 14-Day Cooling-Off Period (where immediate marketing was instructed)	£420.00 inc. VAT (£350.00 + VAT)

4. Client Money Protection & Redress Scheme Memberships

VSG Global Limited trading as Victorstone (Company Number: 13538466, Registered Office: 213 City Road, London, EC1V 1JN) is a member of the following statutory client money protection and independent redress schemes:

Client Money Protect (CMP):
Legal Entity: VSG Global Limited
Membership Number: CMP012207
Certificate Valid Until: 24 August 2027
View Client Money Protect Certificate (PDF)
The Property Ombudsman (TPO):
Legal Entity: VSG Global Limited trading as Victorstone
Membership Number: T09800
View The Property Ombudsman Certificate (PDF)